Refund policy

Fixium Return Policy

Last updated: [Date]

At Fixium, customer satisfaction is important to us. If you are not satisfied with the products you purchased, you may exercise your right to return or exchange them under the conditions below.

1. Return Period

You may return your items within 7 days of the delivery date. This period aligns with standard consumer right-of-withdrawal regulations.

2. Return Conditions

For a return to be accepted, the product must:

  • Be unused, unworn, and in a condition suitable for resale
  • Be returned with its original packaging, tags, and any accessories included
  • Be accompanied by the invoice or order number

3. Non-Returnable Items

The following product categories are excluded from returns due to hygiene and product nature:

  • Personal care and hygiene products (if the packaging has been opened)
  • Custom-made or personalized products
  • Perishable items or products with an expiration date

4. How the Return Process Works

  1. Submit a request: Email [email protected] with your order number and reason for return, or use the "Create Return Request" option in your account.
  2. Get approval: Once your request is reviewed, we will send you the return shipping details and a label (if applicable) by email.
  3. Ship the item: Send the product to the address provided, using our partner courier service.
  4. Inspection: Once we receive the item, it will be inspected within 2-3 business days.
  5. Refund: Approved refunds will be issued to your original payment method within 5-10 business days.

5. Shipping Costs

  • If the item is defective, damaged, or incorrectly shipped, the return shipping cost will be covered by Fixium.
  • For returns due to change of mind, the customer is responsible for the return shipping cost.

6. Exchanges

If you'd like to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order separately — this speeds up processing time.

7. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us at [email protected] with photos within 48 hours of delivery. No additional shipping fee will be charged in these cases.

8. Contact Us

For any questions, you can reach us through:

  • Email: fixiumofficial